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UC Desktop Suite

UC Desktop Suite

The UC Desktop Suite provides complete Unified Communication uc_desktop

NEC’s UC Desktop Suite delivers integrated Unified Communications (UC) that enhance an organization’s productivity and collaboration.

It is a scalable, feature-rich solution that simplifies communications management and enables complete mobility. Specifically developed for small to medium size businesses, UC Desktop Suites’ users become more mobile and efficient.

Productivity is simple with the right tools

UC Desktop Suite provides an easy, affordable way for businesses to implement UC functionality throughout their organization.

It offers a wide-range of capabilities from managing communications on desktop personal computers (PCs), CRM Integration, Presence, collaboration through a multimedia softphone, to placing a complete attendant console right on an operator’s PC.

Features are easy to use, and are accessible from any device

  • Simplified Call Management – users simply click easy-to-understand icons on their computer screens for all calling functions
  • Mobility – through a user’s mobile phone or laptop web-browser, it provides access to and ability to change status, search for contacts and view their status, access additional contact profile information and simply click a contact to place a call
  • Presence – provides users with real-time status and availability of their colleaguesUnified_Communication_Desktop
  • Instant Messaging – enables users to effectively and efficiently communicate in real-time
  • CRM Integration – offers businesses seamless application access to leverage and manage their information more efficiently
  • Quick Messaging – enables users to send a personalized message to one or more colleagues’ PC or multi-line display phone
  • Integration with UNIVERGE SV8100 Automatic Call Distribution (ACD) – enables users to login as an agent and view real-time queue statistics plus monitor ACD states of other agents
  • Integration with UNIVERGE VM8000 InMail – offers quick access to and easy management of messages directly from the UC Desktop Client
  • Multimedia Softphone – enables mobility and sharing of real-time information through advanced UC applications such as videoconferencing, presence, application sharing, whiteboard, chat and file transfer

Making it easy for your employees and customers to stay connected

UC Desktop Suite allows you the option of running it on an NEC internal server blade, or on an external server, it is fully functional either way. With its advanced unified communication applications, businesses are able to collaborate more easily and provide customers the attention they deserve in today’s increasingly mobile world!

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Tomorrow's Technology Starts Today

There is an abundance of technology surrounding us and it is constantly evolving. It seems like every time you buy a new cellphone, the next version is coming out shortly after, which has the one new feature that you need. This concept of evolving technology is what empowered Guyette Communication Industries to become the company we are today.

changing_technologyWith the many years of experience that our employees have accrued, and everyone’s wide range of knowledge, we feel blessed to have such a hard working team. With this blog we hope to offer the information you need all in one place to make decisions easily and confidently. If there is anything you are looking for specifically, leave us a comment on the contact us page, and we will accommodate any request as soon as possible. We look forward to hearing from you!

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